Effective date: September 26, 2026
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1. Guarantee Period
You may request a refund within 60 days of your purchase. The request is handled in accordance with the applicable purchase and refund process and Digistore24 terms.
2. How to Request a Refund
Use the support or refund contact provided in your Digistore24 purchase confirmation, receipt, or order details. You may also use the support method published on this website’s Contact page once the site owner has completed it. Include enough order information to identify the purchase, such as the order ID or the email address used at checkout. Do not send full payment-card details.
3. Processing
Digistore24 or the appropriate seller support channel may ask for reasonable information needed to locate the order and process the request. Approved refunds are returned through the applicable payment process. Timing may vary by payment method and financial institution.
4. Consumer Rights
This policy does not limit any mandatory consumer rights or remedies that cannot legally be excluded. If applicable law provides additional rights, those rights remain available.
5. Contact
For assistance, use the contact details in your Digistore24 order confirmation or the completed support method on the Contact page. No additional or misleading obstacle is required to request a refund.